Your privacy

Who we are and what this covers

OM is a personal AI assistant made by OM AI, Inc., a Delaware corporation (“OM”, “we”, “us”). This policy covers OM wherever you use it: on the web at oneom.ai and app.oneom.ai, in the OM apps for iPhone, iPad and Mac, and on OM’s telephone numbers. It is one policy for all of them.

It explains what OM holds about you, why, who helps us run OM, how long anything is kept, and how you take any of it back. We have tried to write it so that it can be read, not survived. If anything here is unclear, write to us and a person will answer.

The short version

• OM keeps what you tell it so it can be of use to you. It keeps your words as you said them, not a profile of you.
• What you tell OM is sealed when it is stored, under a key unique to your account. No one at OM reads your conversations.
• No advertising. No selling or renting your information. No tracking or analytics networks. Not now, not later.
• OM does nothing in your name, such as placing a call, without your yes.
• You can see what OM holds, change it, and delete any part of it at any time, just by saying so. Closing your account erases everything.
• OM is for adults. You must be 18 or older to use it.

What OM holds, and why

Your account

• Your email address. It is the only thing we ask for when you sign up. We do not ask for your name, phone number, address or date of birth.
• Your password, stored only as a one-way hash. It cannot be read or recovered, even by us. When you choose a password, we check it against known breached passwords by sending only the first five characters of its hash to Have I Been Pwned, never the password.
• Sign in with Google or Apple, if you choose it: the link to that account and the email address it gives us. If you sign in with Apple, we also keep, sealed, a token Apple issues to us, so that when you close your account we can tell Apple to end OM’s access.
• A session in a cookie, which keeps you signed in for up to 30 days. It carries no other personal information.

What you tell OM: Lasting Memory

This is the heart of OM and the most personal thing it holds.

• Your conversations, word for word, as you said them, with the time. OM does not rewrite them into a summary or a profile of you.
• An index of subjects you come back to, which points to your words and holds none of its own.
• Things you have told OM about yourself and how you like things done, in your own words.
• Reminders and moments you have asked OM to hold, with the time and any place you gave.

Your words are sealed as they are stored, each under a key unique to your account, so they cannot be read from our database. OM opens them only when it needs them to answer you. They are kept until you delete them.

People talk to OM about their health, their families, their money and other sensitive matters as part of ordinary conversation. Whatever you choose to tell OM is held the same way, sealed and only for you, and is used only to help you.

Pictures and documents you hand OM are used to answer you in that moment. They are not kept; only the conversation’s words are.

Your voice

• When you speak to OM, the sound of your voice goes to our speech provider, which turns it into words. On the web, the audio goes from your device straight to that provider and never passes through OM’s servers. OM receives the words.
• When you open a conversation, the microphone stays open until you close it or the conversation goes quiet, and your device shows that it is listening. Other sounds and other people near you may be heard. Speech that was not said to OM is transcribed and assessed, and if it was not meant for OM, nothing of it is shown, kept or counted.
• OM does not make a voiceprint. To hear you well, the web app keeps three numbers on your device: how loud your voice is, how loud the room is, and the pace you speak at. They never leave your device.
• OM records no audio and keeps no recordings.

Where you are

• OM uses your location to answer requests that need it, such as what is nearby, the weather or a drive time. If you allow it, OM uses your device’s location; if not, it uses an approximate location (city and region) from your internet connection.
• Your location is not kept in Lasting Memory or in your account. In the OM app, during a conversation, the last reading is held sealed for up to ten minutes so OM can answer you, then deleted.
• On the web, your device keeps a rounded position, accurate to about seven miles, so the screen can follow sunrise and sunset where you are. It never reaches our servers.
• We keep your time zone, so that reminders arrive at the right hour.

Calls OM places for you

• OM places a call only after it has read back to you who it will call and what it will say, and you have said yes. Every call says that it is an AI assistant calling for you.
• Calls are not recorded. While a call is under way, OM holds the number it is calling and what the call is for, and keeps the outcome until it has told you. What the other person said is carried back to you, and OM’s report of the call becomes part of your conversation.
• A sealed copy of each call’s outcome is kept for seven days, so that what was actually heard on the line can be checked against what OM told you.
• The number OM called is held for fourteen days, so that if that person calls back, the call reaches you. With it we keep the name you used for them and your first name, so a message left can say who it is from and for.

Calls and messages to OM’s numbers

OM’s telephone numbers answer as OM and say that it is an AI assistant. If a caller leaves a message, their words are transcribed and emailed, with the calling number, to the person the message is for. OM keeps no copy. The calling number is held for one hour to limit repeated calls.

Text messages

When OM offers it and you turn it on, OM can send you text messages from its own numbers. You choose this: you give OM your mobile number and agree to receive texts, and OM texts you only what you have asked for, such as replies, reminders and word that something you asked for is done. Message and data rates may apply. Reply STOP at any time to stop all texts, and HELP for help. The full terms are on Text messages from OM.

• OM keeps your mobile number, and the record that you agreed to receive texts, until you reply STOP, turn texting off or close your account.
• Texts are carried by Twilio, which delivers them and nothing more.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your mobile number and your agreement to receive texts are never shared with anyone, other than the provider that delivers the texts, for any reason.

Documents and pictures

• Files you keep in OM’s Depository live on your own computer or in your own cloud storage, such as iCloud Drive. OM keeps no copy of them; it keeps a list of what is there (a description, the type and size, and where the file sits on your device).
• A document OM writes for you is held, sealed, only until your device has taken it. A picture OM makes is held for up to two days for the same reason.

Notifications

If you allow notifications, we keep the address Apple gives us for your device so that OM can tell you when something you asked for is done.

Keeping OM working

• We count how many conversations and calls each account has each day, to run usage and plans fairly. The counts hold no words.
• We keep timing records of how quickly OM answered for fourteen days, to make OM faster. They hold no words.
• Our servers write operational logs to diagnose problems. They are not written to hold your words, and they are not kept.

Email and calendar, when you connect them

When OM offers it and you connect a Google or Microsoft account, OM reads, writes and sends only what you ask it to, and only to help you. OM’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Information from your email and calendar is never used for advertising, never sold, never used to train AI models, and never read by people at OM except with your permission, for security purposes, or where the law requires it.

What OM does not do

• OM does not sell, rent or trade your personal information, and does not share it for cross-context behavioral advertising.
• OM shows no advertising and uses no advertising, tracking or analytics services.
• OM does not build a profile of you and treat it as knowledge.
• OM does not train AI models on what you tell it.
• OM does not collect information it is not using, in case some future feature might want it.
• OM does not change what it holds about you without you.

Who helps us run OM

We share information only with the companies that provide the service, only what each one needs, and only so that they can do that job for us:

• Cloudflare: hosting, computing, our database and storage, and turning documents into PDFs. Everything OM holds is stored with Cloudflare.
• Anthropic: the AI model that understands and answers you. It receives the conversation, including pictures and documents you hand OM, and carries out web searches and page reads that OM makes for you.
• ElevenLabs: speech. It turns your voice into words, gives OM its voice in the app and on calls, and in the OM app carries the conversation itself.
• Twilio: telephone calls and text messages, the transcription of what is said on calls, and the identification of callers.
• Google: places, maps and drive times (with your location for that request); the creation of pictures you ask for (with the description of the picture); and Sign in with Google, if you use it.
• Apple: Sign in with Apple, if you use it, and notifications to your Apple devices.
• Resend: the emails we send you, and messages left on OM’s numbers.
• The U.S. National Weather Service: weather, with your location for that request.
• Openverse, Pexels and Wikimedia Commons: when OM looks for an existing picture, the search words.
• Have I Been Pwned: five characters of a password hash, as described above.

We may also disclose information when the law requires it, to protect anyone from serious harm, or as part of a merger or sale of the company, in which case this policy continues to protect it. None of this ever includes your mobile number or your agreement to receive texts, which are shared with no one but the provider that delivers them.

Your choices and your rights

• See it. Ask OM what it holds about you, or look at it in the app.
• Change it. Tell OM it has something wrong, and it corrects it.
• Delete it. Tell OM to forget any part of what it holds, and it is gone: deleted, not hidden, not archived.
• Close your account. Closing your account erases everything OM holds about you, including your conversations, and ends any Google or Apple sign-in link. It cannot be undone.
• Get a copy. Ask us and we will give you a copy of what OM holds about you.
• Stop texts. Reply STOP to any text from OM.
• Location, microphone and notifications are always yours to allow or refuse in your device’s settings.

If you live in California or another place that gives you rights over your personal information, you have those rights: to know what we collect and how we use it, to see it, to correct it, to delete it, to get a copy, and to opt out of its sale or sharing (OM does neither). You will not be treated differently for using them. We use sensitive information only to provide OM to you. You can make a request yourself, by asking OM or writing to us, or through someone you authorize. We will confirm it is you, usually through your account’s email address, before acting.

How long things are kept

• Your conversations and what you have told OM: until you delete them or close your account.
• Your account: until you close it.
• Call details: the number and purpose while the call runs and until you are told the outcome; a sealed copy of the outcome for 7 days; the number OM called for 14 days.
• Calling numbers of people who call OM: 1 hour.
• Your mobile number for texts, and your agreement: until you reply STOP, turn texting off or close your account.
• Location during an app conversation: up to 10 minutes.
• Documents OM writes: until your device takes them. Pictures OM makes: up to 2 days.
• Timing records: 14 days. Daily usage counts: while your account is open.
• Sessions: up to 30 days.

Keeping it safe

Your conversations are sealed with strong encryption as they are stored, each person’s under their own key. Passwords are stored only as one-way hashes. Information travels encrypted between your device, OM and the providers above. Access to OM’s systems is limited to the people who run them, and no one at OM reads your conversations. No system is perfectly secure; if something ever goes wrong that affects your information, we will tell you plainly and quickly, as the law requires and sooner where we can.

Age

OM is for adults. You must be 18 or older to use it, and we do not knowingly collect information from anyone younger. If you believe someone under 18 is using OM, tell us and we will close the account and erase what it holds.

Other people

OM sometimes holds information about people who are not its users: the people you talk to OM about, the people and businesses OM calls for you, and people who leave a message on OM’s numbers. OM holds it only as part of helping you, under the same seal and the same limits, and it is erased with your account or when you ask. Anyone who believes OM holds information about them can write to us.

Where your information is processed

OM is operated in the United States, and your information is processed and stored in the United States by OM and the providers listed above.

Changes to this policy

If we change this policy, we will tell you in OM and by email before the change takes effect, and say what changed. We will never make a change that weakens these protections for what OM already holds without your agreement.

Contact

OM AI, Inc. · 500 Molino Street, Suite 118, Los Angeles, CA 90013 · support@oneom.ai